{"id":3636,"date":"2025-03-19T14:45:14","date_gmt":"2025-03-19T13:45:14","guid":{"rendered":"https:\/\/www.castellodelduca.com\/?page_id=3636"},"modified":"2025-05-19T19:05:22","modified_gmt":"2025-05-19T17:05:22","slug":"info-faq","status":"publish","type":"page","link":"https:\/\/www.castellodelduca.com\/en\/info-faq\/","title":{"rendered":"Info & FAQ"},"content":{"rendered":"

Check-in<\/i><\/b>:<\/span><\/i> from 2pm to 9pm. After 9pm we can organize Late check-ins which will have an additional cost ranging from \u20ac30 to \u20ac50 depending on the time.<\/em><\/p>\n

We usually contact customers to get their arrival time.<\/em><\/p>\n

At the time of registration, customers must show a valid identification document. Minors must be accompanied by their parents or have an authorization signed by them if accompanied by others.<\/em><\/p>\n

Check-out<\/i><\/b>: by 11am. Requests for late check-outs must be requested and approved by reception and will incur an additional cost ranging from \u20ac30 to \u20ac50 depending on the time.
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Smoking<\/i><\/b>: Smoking and fireplace are not permitted in the apartments. Smoking is only permitted in common areas and shared spaces must be kept clean and tidy. Cigarettes\/butts must not be left in the gardens and common areas except in the designated ashtrays.<\/span><\/i><\/p>\n

PARKING: <\/i><\/b>Parking for guests is free and does not require a reservation. Although outdoors and unattended, the parking lots are still located inside the closed estate .<\/i>.<\/span><\/i><\/p>\n

Security<\/i><\/b>: All guests are asked to follow standard on-site security procedures. No one outside of the initial registration will be allowed inside Castello del Duca without prior request. No barbecues are allowed without our explicit approval and the presence of our staff. \u00a0<\/span><\/i><\/p>\n

KITCHENS<\/strong>: each apartment has fully equipped kitchens where you will find a welcome kit with milk, water, fruit juice, coffee capsules, tea, some biscuits, sugar etc. to start the day and basic oil, vinegar, salt and pepper to be able to cook.<\/em><\/p>\n

Cleaning<\/i><\/b>:The apartment is tidied up with bed linen and towels changed every three days between 11am and 1pm. Extra daily cleaning is on request and has an additional cost of \u20ac20 each.<\/span><\/i><\/p>\n

Early departures <\/i><\/b>: any changes must be communicated promptly before arrival; If guests decide to leave before the scheduled date, the entire amount of the stay will have already been paid.<\/span><\/i><\/p>\n

Services on request at the Concierge:<\/i><\/b><\/p>\n